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Checklist to select the right telecom provider for your Hosted PBX

Hosted PBX is widely accepted by businesses and more companies are jumping on this bandwagon. This surge has given a rise to the hosted PBX service providers. The market is saturated and you will find a number of service providers with competitive features and packages.

Cloud based Hosted PBX | Wavetel
Checklist to select the right telecom provider for your Hosted PBX
Tooba Altaf author , Friday January 8, 2016

Hosted PBX is widely accepted by businesses and more companies are jumping on this bandwagon. This surge has given a rise to the hosted Phone service providers. The market is saturated and you will find a number of service providers with competitive features and packages.

So how should you pick the right one for your company? Well, we have a checklist to select the right telecom provider;

Quality of Service of Hosted PBX

The Quality of Service (QoS) has to be exceptional. Of course, nobody can work with mediocre services. In order to assess a Hosted PBX telecom provider, we will recommend you to see the testimonials and recommendations social media platforms.

You will get an idea of its popularity, strengths and weakness, which will help you in choosing or rejecting the service provider.

Costing/Pricing of Hosted PBX

The costing depends on the package and different features. Hosted PBX is definitely cheaper than a traditional PBX. However, you need to compare the cost of competing Hosted PBX providers to get an estimate of which company is providing the reasonable or cheaper costing.

The hosted phone system pricing information is easily available on different service providers’ official website. You won’t have to navigate or dig deeper anywhere since the costing details are always described comprehensively be each service provider.

Feature-Rich Services by Hosted PBX providers

The services should be adequate for your business need. You should make sure the company is providing all the features required for the phone system in your company. Auto attendants, call recording, hunt groups, call forwarding, voicemail or more must be part of the package.

Also, while weighing the pricing, we will recommend you to keep the feature set in mind as well.

Disaster Recovery Plan

Your phone system should be up and running all the time even in case of an emergency. Thoroughly checking the disaster recovery plan should be one of your priorities when assessing any Hosted Phone system provider for the job.

Customer Support of a Hosted PBX provider

Customer support is one of the decisive factors for sure when selecting a hosted Phone provider. No matter how easy and comprehensible everything seems, it is important to review the customer support. Since anything can go wrong anytime, only customer support will be there to help you out.

So it is very important that you are satisfied with the customer support department of your hosted PBX.

Flexibility and Scalability

Expansion and contraction are part and parcel of every business. Your hosted PBX must be able to provide you services for a new location within no time as well as reduce the number of users from the company.

It is better to discuss such details with the service provider if flexibility is crucial for your business.

Personalized/Customized Services by a Hosted PBX provider

The use of phone system is pretty much same in all organizations apparently. However, when you look closely each business have unique requirements and intricacies. How will a hosted PBX provider cater your unique business need will impact the selection for sure.

The ideal way is to discuss with the hosted PBX provider about different factors that might influence your decision and see if it can come up with a customized package for your business or not.

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