Virtual numbers, PBX, VOIP and others have become new industry jargons for business communication. The typical telephone system is fading with time and new technology is taking its place because of the effective service and affordable costing.
One such new trend is virtual numbers. A virtual number is a telephone number without a telephone line. These virtual numbers can forward calls to hosted phone systems or to a specific telephone number selected by the business giving business owners a sense of flexibility that was not available before at this ease.
One of the biggest benefits of having virtual numbers is the fact that you can have multiple numbers pointing at the same PBX system without the need of physical lines, thus giving you an international presence all coming to the same number without any call forwarding costs etc. It also makes it easier to give direct dial numbers to companies with multiple extensions rather than having all those fixed lines coming in.
Why more businesses are switching to virtual numbers;
No difference; works like traditional number without the need fixed lines
As far as the user is concerned, there is no change in the way the receiver talks to the caller. It is all the same. The person will receive a call, talk and end the call – just like it’s always been done.
So when a service reduces the cost of a major business function dramatically and the process remains same as the company doesn’t have to worry about training its employees then why wouldn’t it switch.
A local presence
One of the biggest benefits of using Virtual numbers is that unlike with fixed lines, you can now have a local presence with a local number all without having to open multiple offices or hiring extra staff.
Let’s suppose a company’s headquarters is in the United States of America (USA) and it has a considerable amount of customers in the United Kingdom (UK). If the customer wants to contact the company, they have to pay international charges and vice versa.
The solution comes in the shape of virtual numbers. The company orders a UK local or UK Geographic 01/02/03 number from a reputable service provider like Wavetel. Now, the customers in the UK can call the company by dialing their local number for local charges. Not only the company responded to the comfort of its customer but it also won a reputation of being locally available. A local number always make a company seem more accessible, even if it has no physical presence in the country or region.
A considerable reduction in cost
Continuing our last example - it would have been impossible for a company to get a UK local number in the USA unless they get a line in a premises that they rent or own and set a call forwarding to their US number which again would cost them money. However, the virtual number comes with no baggage. The company can avail UK Geographic 01/02/03 numbers for £1.99 per month and satisfy hundreds of customers.
Customer service is a department where no company can afford to be careless if it really wants to grow. A visionary business is always looking to please its customers by going above and beyond expectations. A local presence is such a confidence-building way and virtual numbers provide an opportunity to do it at an unbelievably affordable rate.
It comes as no surprise that the corporate world has responded to virtual numbers so openly and warmly. It really is a revolutionary idea that is changing the way businesses communicate with their customers and clients. Want to know more about Virtual Numbers? Download our brochure.