Smart Reports

Wallboards

Wallboard shows real time status updates of calls. Teams can be aware at all times on whether they are working efficiently and keeping up with the call flow.

Hourly Incoming Call Distribution

Dashboard widgets displaying hourly call distributions, active calls, call by departments and much more. 

Overall Call Activity By DDI 

See overall incoming and outgoing call activities by DDIs. The report also output stats for missed and abandoned calls.

Weekly Call Activity

Daily, Weekly and Monthly call activities by extension, department etc.

Advanced Filtering 

Filter by date, extension, DDI, call types, departments, divisions, cost centres and much more.